Our QuickCare program guarantees that you'll be seen promptly. Here, find answers to common questions about QuickCare.

1. What is St. Mary's QuickCare?

St. Mary's QuickCare is a streamlined emergency room program that allows patients with non-life-threatening illnesses and injuries to be seen in under 30 minutes.

2. Where do I go to receive St. Mary's QuickCare?

Just come to the emergency room at St. Mary's Medical Center, located at 450 Stanyan Street, near Golden Gate Park.

3. How does St. Mary's QuickCare make sure that I'll get emergency room care without a long wait?

While providing the same high-quality care you'd expect from St. Mary's, QuickCare offers 24/7 triage, bedside registration, faster X-ray results, flexible staffing and more beds. This efficient system helps us see patients more quickly.

4. What if I'm not sure which I need - St. Mary's QuickCare or standard emergency treatment?

In any case, just come to St. Mary's emergency room, where our well-trained staff will make an evaluation.

5. How is St. Mary's QuickCare program differ than standard emergency rooms in other hospitals?

Hospitals without a program like St. Mary's QuickCare have only one line for all emergency and urgent patients. In such emergency rooms, less urgent patients often wait hours to be seen. While St. Mary's immediately treats emergency patients, we also offer a separate track for those with less urgent conditions so all are treated at the same time and as a priority.

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6. What do patients think of St. Mary's QuickCare?

St. Mary's has always been dedicated to providing quality care and patient satisfaction. Now, with St. Mary's QuickCare, patients are pleased in more ways. As we routinely survey emergency room patients, we have already seen an increase in our patient satisfaction scores. We've also received many favorable comments from our patients thanking us for their quick treatment and discharge.

7.  Is St. Mary's QuickCare always available?

Yes, St. Mary's QuickCare is available 24 hours per day, 7 days per week.

8.  Will my medical insurance pay for QuickCare visits?

Emergency room visits, including St. Mary's QuickCare, are covered through managed care. Typically, patients will have a copayment based upon their coverage.

9. If transported by ambulance, how does a patient with an urgent but non-life-threatening illness or injury know he or she will go to St. Mary's?

You can ask to be taken to St. Mary's, but keep in mind that ambulance paramedics have strict protocols they must follow. If it is in your best health interest, they will meet your request and take you to St. Mary's.

 

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