The Medical Staff
The Physicians of St. Mary's Medical Center are leaders in their fields, many nationally recognized. The physician who admits you will direct your care while you are in the hospital. Your physician will direct all the tests and medications and will coordinate special procedures with other physicians. St. Mary's Medical Center has a medical education program and therefore interns and residents may accompany your attending or primary care physician.

The Nursing Staff
A registered nurse coordinates your ongoing care around the clock. Registered nurses may be assisted by licensed vocational nurses (LVN) or certified nursing assistants (CNA).

Case Management
Case managers are nurses or social workers that help you plan for your hospital discharge needs. They are aware of your insurance coverage and will help to ensure that your benefits are appropriately utilized. They will assist you and your family in making arrangements for care you may need after your hospitalization. If you would like to speak with a case manager, ask your nurse for assistance.

Social Services
Social workers are professionals who help patients and families in a time of crisis. They help make arrangements for non-medical care after patients leave the hospital and can connect patients, families and friends with community resources and referrals. If you would like to speak with a social worker, ask your nurse for assistance. 

Financial Advisors
Financial advisors verify all insurance coverage on each admission. If you qualify for government programs, financial advisors can assist with the application process and are knowledgeable about eligibility for such programs. Financial advisors also evaluate hardship cases and can access funds for qualified patients. To contact a financial advisor please call (415) 750-5817.

Patient Relations
If you have a compliment, concern, complaint or question about the care or treatments you are receiving while you are hospitalized, please contact the manager of your unit or the Patient Relations Department. Each staff member of the hospital is responsible for responding to patients' questions and concerns. To speak with a patient relations representative, please call (415) 750-5789.

Patient Transporters/Escorts
Patient escorts are responsible for safely bringing you to other departments for tests, therapy and other procedures and returning you safely to your room. They may also assist you as you leave the hospital.

Volunteers
We are very proud of the hundreds of volunteers working throughout the hospital. They provide valuable assistance to help make your stay as pleasant as possible.

Other Members of the Health Care Team
During your stay you may be visited by many other health care professionals, including personnel from the laboratory, dietary, radiology and therapy departments. In addition, the hospital includes many behind-the-scenes workers, such as accountants, engineers, secretaries, food service workers and others who contribute greatly toward your well-being while you are here.

All hospital personnel wear identification name badges and should introduce themselves and explain what they are doing before starting any procedure. Do not hesitate to ask for identification and information if you do not know who someone is or what he or she is doing.